Privacy Policy

This Privacy Policy ("Policy") describes what information Uplynk and its subsidiaries collect, why we collect it, how we use it, the circumstances under which we disclose it, and how we store and protect it.

1. The Information We Collect

We may collect the following types of information:

  • Contact and Registration Information — Name, email address, phone number, company name, and other details you provide when registering for our services or contacting us.
  • Billing Information — Payment card details, billing address, and transaction history necessary to process payments for our services.
  • Network and Traffic Information — Data related to your use of our platform, including IP addresses, bandwidth usage, stream performance metrics, and content delivery data.

2. How the Information About You Is Collected

We collect information through the following methods:

Directly Provided Information

Information you voluntarily provide when creating an account, submitting forms, or communicating with us.

Log Files

Our servers automatically record information when you access our services, including your IP address, browser type, operating system, referring URLs, and timestamps.

Cookies

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired) to enhance your experience and gather usage data.

Web Beacons

Small electronic images embedded in web pages or emails that help us track page views, email opens, and related usage statistics.

Flash Cookies

Local shared objects that may be used to store preferences and support content delivery functionality.

Other Automatically Collected Information

Device information, geolocation data, and other technical details collected through standard web technologies.

3. How We Use the Information We Collect

We use the information we collect for the following purposes:

  • Provide and maintain services — To deliver, operate, and improve our streaming platform and related services.
  • Billing — To process transactions, send invoices, and manage your account.
  • Investigations — To investigate potential violations of our terms of service or applicable law.
  • Prevent abuse — To detect, prevent, and address fraud, security issues, and technical problems.
  • Administrative communications — To send service-related notices, updates, and support messages.
  • Aggregated analytics — To analyze usage trends and improve our products, using data that does not personally identify you.
  • Testimonials — With your consent, to feature your feedback in marketing materials.
  • Advertising — To deliver relevant promotional content and measure the effectiveness of our marketing efforts.
  • Employment applications — To process and evaluate job applications submitted through our platform.

4. When We Share or Disclose Information

We do not sell or rent your personal information to third parties. However, we may disclose your information in the following circumstances:

  • Affiliates — We may share information with our subsidiaries and affiliated companies to provide and improve our services.
  • Legal compliance — When required by law, regulation, legal process, or governmental request.
  • Security — To protect the rights, property, or safety of Uplynk, our users, or the public.
  • Mergers and acquisitions — In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

5. Your Choices and Access

  • Update your information — You may update or correct your account information at any time by logging into your account or contacting us directly.
  • Password security — You are responsible for maintaining the confidentiality of your password and account credentials.
  • Opt out of communications — You may opt out of promotional emails by following the unsubscribe instructions in those messages. Note that you may still receive transactional or service-related communications.

6. Note Concerning Customer Content

Our platform is designed to facilitate the delivery of content on behalf of our customers. We process and transmit customer content as directed by our customers and do not control the nature or substance of that content. Our customers are responsible for ensuring their content complies with applicable laws and regulations.

7. Our Commitment to Information Security

We take the security of your information seriously and employ a variety of measures to protect it:

  • Multi-factor authentication — We support and encourage multi-factor authentication for account access.
  • Restricted access — Access to personal information is limited to employees and contractors who need it to perform their job functions.
  • TLS encryption — Data transmitted between your browser and our servers is protected using Transport Layer Security (TLS) encryption.
  • Regular audits — We conduct regular security assessments and audits to identify and address potential vulnerabilities.

8. The EU-US and Swiss-US Privacy Shield; Standard Contractual Clauses

Uplynk adheres to the principles set forth in the General Data Protection Regulation (GDPR) for the processing of personal data of individuals in the European Economic Area. Where required, we rely on Standard Contractual Clauses approved by the European Commission as a lawful mechanism for data transfers to countries outside the EEA that have not received an adequacy decision.

9. Our Commitment to Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly. If you believe a child under 13 has provided us with personal information, please contact us immediately.

10. International Visitors

Our services are operated from the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our servers or service providers are located. By using our services, you consent to the transfer of your information to countries that may have different data protection rules than your country of residence.

11. Changes and Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We encourage you to review this Policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated Policy.

Last modified: September 27, 2021.

12. Other Information

Our website and services may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

13. Uplynk Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: