80% Fewer Support Incidents
Customer
Gotham
Industry
Entertainment
Goal
Reduce support incidents
Outcome
80% fewer incidents
About Gotham
Gotham is a live entertainment streaming platform delivering premium experiences to audiences across connected devices.
The Challenge
Frequent streaming issues and support incidents were impacting viewer experience and consuming operational resources that should have been focused on content and growth.
The Approach
StreamOps provided proactive monitoring, issue detection, and operational support — resolving problems before they reached viewers and reducing the burden on Gotham's internal team.
What Uplynk Enabled
Support
80% Fewer
Reduction in support incidents
Monitoring
Proactive
Issues resolved before viewers notice
Experience
Improved
Better viewer experience overall
Operations
Reduced Burden
Less operational overhead
