How Gotham Is Elevating the Fan Experience with Uplynk’s StreamOps on AWS

A new era of regional sports streaming is here—and Gotham is leading the charge with Uplynk.

Gotham Advanced Media and Entertainment (YES and MSG) selected Uplynk to power the Gotham Sports App, the exclusive digital home for iconic teams including the Knicks, Rangers, Devils, Islanders, Sabres, Nets, and Yankees.

With streaming workflows running on AWS and a full suite of managed services from Uplynk StreamOps, Gotham is delivering a seamless, high‑quality viewing experience to sports fans across the region.

Why Gotham Chose Uplynk

In live sports streaming, performance, reliability, and scalability aren’t optional.

Gotham needed a partner that could manage the operational complexity of a modern, cloud‑based streaming platform—so their teams could focus on delivering a great product to fans. That meant operational ownership of live events, not just software.

That’s where Uplynk StreamOps comes in.

With more than 15 years of experience supporting high‑stakes live streaming, Uplynk combines proven technology with hands‑on operational expertise. StreamOps acts as an extension of Gotham’s operations team, managing live and linear streaming workflows running on AWS before, during, and after every event.

Managed Streaming Operations on AWS

Uplynk StreamOps provides real‑time operational management for Gotham’s streaming workflows built on AWS Media Services and integrated partner technologies.

Rather than staffing a 24/7 operations center internally, Gotham relies on StreamOps to deliver always‑on monitoring, live event management, and rapid incident response—especially during peak moments when viewer expectations are highest.

AWS provides the scalable foundation. StreamOps ensures flawless execution.

What Uplynk StreamOps Delivers

✔24/7 Remote Monitoring and Real‑Time Support
Uplynk’s operational experts provide continuous “eyes‑on‑glass” monitoring across Gotham’s AWS‑based streaming workflows, proactively identifying and resolving issues to maintain uptime and quality.

✔ Multi‑Vendor Integration & Workflow Optimization
StreamOps helps coordinate multiple third‑party systems across the live streaming workflow, reducing friction and improving reliability without replacing Gotham’s existing tools.

✔ Actionable Analytics and Performance Reporting
With metrics tied directly to viewer experience, Gotham gains real‑time insight into performance, along with post‑event recommendations to improve QoS and QoE.

Real Results: Over 80% Reduction in Support Incidents

Since launch, Uplynk has monitored more than 1,500 hours of live streaming operations for Gotham. Through continuous operational analysis and optimization, support incidents have dropped by more than 80%.

Between events, the StreamOps team reviews performance data and recommends targeted configuration or code changes that reduce issues across key metrics such as Video Playback Failures (VPF), Video Start Failures (VSF), and Connection‑Induced Rebuffering Ratio (CIRR).

The result: greater reliability and long‑term efficiency for Gotham’s operations team.

A Partnership Built for the Future

“Gotham is redefining the sports streaming landscape by bringing together some of the most iconic franchises under one digital roof,” said Eric Black, CEO of Uplynk. “Our StreamOps team gives them the confidence to focus on content and fan engagement while we ensure smooth, reliable operations behind the scenes.”

David Schafer, SVP of Product, Technology, and Operations at Gotham, added:

“Partnering with Uplynk allows us to deliver a world‑class streaming experience for our fans confidently. From blackout management to scaling live game coverage, Uplynk handles the heavy lifting so we can focus on what matters—bringing fans closer to the teams they love.”

Final Whistle

As live sports streaming continues to move to cloud‑based platforms running on AWS, expectations have never been higher.

By pairing scalable AWS workflows with Uplynk StreamOps managed services, Gotham has built an operational foundation designed for reliability, performance, and growth—ready to deliver, no matter how big the game.